Returns & Exchanges
At Shopkeventer, we prioritize the freshness and safety of our food products; therefore, we offer a dedicated return policy for items that arrive damaged or do not meet our quality standards. Please contact our support team within 24 hours of delivery to initiate a claim for perishable goods.
Report the Issue
Notify our customer service team within 24 hours of receiving your order by emailing [email protected] with your order number and clear photos of the product and packaging.
Verification Process
Our quality assurance team will review your request and the provided images to verify the condition of the items against our food safety benchmarks.
Return Approval
Once approved, we will provide instructions for the disposal or return of the item; please note that for health and safety reasons, most perishable items do not need to be physically mailed back.
Refund or Replacement
Upon final approval, we will either ship a fresh replacement at no extra cost or issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing